Company
Salt Lake Mattress & Manufacturing (Serta Mattress)
Timeframe
March 2019 – August 2019
Location
Salt Lake City (UT)
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Summary
Manage IT operations and budget while overseeing company-wide systems administration, help desk support, and network infrastructure projects. Collaborate with administrative and maintenance teams on hardware installations, perform root cause analysis, and maintain all computer, printer, and network assets. Administer OHM ERP systems, provide Microsoft 365 training, and implement technology solutions to support production quality. Ensure best practices in network administration, develop project schedules, and support IT operations across both office and manufacturing environments.
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The Quick Version:
- Directed IT operations including budget oversight, ERP administration, and infrastructure upgrades (MDF, IDF, wireless, security systems).
- Administered OHM Bedding ERP, trained staff on Microsoft 365, and supported a broad range of IT assets across production and office areas.
The Long Version:
- Manage IT resources and Budget.
- Working with Administration & Maintenance Departments to collaborate on network hardware installation projects.
- Install, configure and troubleshoot systems as directed, root cause analysis skills required
- Perform routine preventative maintenance on computers, printers and networking equipment.
- Manage, monitor and maintain all the Company's computer systems.
- Design and implement new systems in the Company that will assist with the production of quality product.
- Follow best practices for administering the Company's network components.
- Serve as a Help Desk resource for resolving Windows, OHM System issues, both during and after regular working hours.
- Proactively, systematically and assertively address Help Desk issues as they arise in a timely manner.
- Ability to write routine daily activity reports and correspondence and develop project schedules.